Unit Name- Use communication to built relationships: CHCCOM0

Unit Name- Use communication to built relationships: CHCCOM002 How… Unit Name-  Use communication to built relationships: CHCCOM002 How have you responded to 3 pieces of client feedback to improve client interaction?It is recommended to include in your answer the following:Strategies you used when responding to the feedback?What non-verbal communication did you notice in the client?With every communication, list a minimum of 2 ideal outcomes that you strived to achieve with your client. Situation 1Action 1Outcome 1 Situation 2 Action 2Outcome 2 Situation 3Action 3Outcome 3 example:Please provide me with the answers in the format below . Need 3 different situations with 3 different client scenarios:eg- What was the situation?       What action do you take as a Personal care worker?       What outcome you get?Write the scenarios What you did in your experience.in a first person form For eg-  Situation 1Val is 78 years old woman living in low-care ward. On my shift I observed Val was scratching upper right arm constantly. I approached Val and introduced myself and asked about her arm. Val said she’s been itchy like this for past few days. I asked Val if we can go to her room and apply some moisturizer on it. Val agreed. Upon looking I saw the skin had scales and crusts.Action I suspected it wasn’t an ordinary dry skin rash and arranged a GP’s appointment to get referral for Dermatologist after discussing my observation with Val. The GP visited the facility and referred Val to Dermatologist as they suspected it appeared to be scabies.  The dermatologist appointment was attended and doctor prescribed a lotion and oral medication. Outcome Val had started the treatment and was proposed that by 4 weeks of time, Val will be free of scabies. The morning staff was instructed and it was added to Val’s ICP to apply the prescribed lotion immediately after the bath and to administer her medication soon after breakfast. Val was asked about the experience and if she felt supported throughout the time. Val said she feels better now as the treatment had begun however the staff could had observed earlier as she was in pain for the first few days until it was discovered. I took Val’s feedback on-board and assured the staff will be given a proper training for looking for cues so such incident is not repeated. Val as a client, was fully kept informed during the process and her privacy was also maintained by taking her to the room to check her arm. Val’s feedback was acknowledged, that shows the client’s opinion were taken into consideration.      Health Science Science Nursing CHC 43015

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