Unit Name- Meet Personal Support Needs CHCCCS011 As a Person

Unit Name- Meet Personal Support Needs CHCCCS011 As a Personal Care… Unit Name- Meet Personal Support Needs CHCCCS011As a Personal Care Worker in Aged Care Facility Reflect on your first experience in assisting a client with Activities of Daily Living. Reference 3 clients experiences below ensuring you address the following factors as well:Explain any routine difficulties you responded to during support routines. For more complex problems who would or did, you report these to?If a change to processes and/ or equipment was required, what did you do to facilitate this?Situation1Action 1Outcome 1 Situation 2Action 2Outcome 2 Situation 3Action 3Outcome 3For eg:SituationCastello is a 70-year-old resident who moved into the facility six months ago. As part of the procedure, Castello’s immediate family was provided with a feedback form explaining the purpose as it will help the organization and workers to deliver better service and will provide insight on the client and their family member’s view on our service delivery.ActionI provided Castello’s family members with feedback forms in printed form. I explained it to them that the purpose for it was to get their and Castello’s view on services and how we can get better as we want Castello’s stay here as comfortable as possible. Then I explained it to them that once the form is received back in a sealed envelope, it will be passed on to the management who will go through it and take action based on the feedback provided and will also answer any s you may have in a timely manner. OutcomeCastello and his family were impressed by the service delivery and appreciated the staff for being open-minded about it. Castello’s family were hesitant to speak earlier on what they would have liked to change but now they felt comfortable to express their view.  create own hypothetical case scenario in theitself in Aged Care facility. not copy-paste the same scenario:Health Science Science Nursing CHC 43015

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